Dealing with Difficult People

By Roy Lilley
online access from ProQuest One Business
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Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations created by difficult people. Dealing with Difficult People looks at difficult behavior – what drives it and how to cope with it. Issues Roy Lilley discusses include: recognizing the seven types of difficult person, handling aggressive people, handling conflict, motivating lazy colleagues, dealing with difficult customers, and handling complaints.

(Excerpt from amazon.com)

樂觀者的座右銘

吳淡如 著
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有些話像一記悶棍，不經意地敲了你的腦袋一下；有些話像突來的陣雨，洗清了生活中久積的泥垢；有些話輕輕一敷，治療你心靈裡又癢又痛的皮膚病；被忘記的理性或感性忽然間甦醒了，你的人生腳步因而微微地調整了方向。簡單的一句話，使我們忽然懂得成長。 現代人面臨著人心徬徨、生命無常，為事業擔心、為家庭煩憂的種種困境，不知該如何面對未來，也不懂如何讓自己活得聰明，挫折與壓力讓我們過得一點都不輕鬆自在……。

林白夫人說：一個良好的關係就像雙人舞一樣，在舞蹈中，如果抓住舞伴不放，勢必使舞步僵硬。愛因斯坦說：我沒有特別的天分，只是好奇心十分強烈而已。 短短的一句話，你的人生會有什麼樣的想法？…… 45句富有啟發性的智慧名言，加上吳淡如真性情、真感覺的心情抒發，你不再恐懼生命、你知道看重現在；你會選擇勇敢、你明白愛情不需要代言人；你就是你！
(摘錄自誠品網路書店)

How Full Is Your Bucket? Positive Strategies for Work and Life

By Tom Rath and Donald O. Clifton
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The Theory of the Dipper and the Bucket
Each of us has an invisible bucket. It is constantly emptied or filled, depending on what others say or do to us. When our bucket is full, we feel great. When it’s empty, we feel awful.
Each of us also has an invisible dipper. When we use that dipper to fill other people’s buckets — by saying or doing things to increase their positive emotions — we also fill our own bucket. But when we use that dipper to dip from others’ buckets — by saying or doing things that decrease their positive emotions — we diminish ourselves.
Like the cup that runneth over, a full bucket gives us a positive outlook and renewed energy. Every drop in that bucket makes us stronger and more optimistic.
But an empty bucket poisons our outlook, saps our energy, and undermines our will. That’s why every time someone dips from our bucket, it hurts us.
So we face a choice every moment of every day: We can fill one another’s buckets, or we can dip from them. It’s an important choice — one that profoundly influences our relationships, productivity, health, and happiness.
(Excerpt from the Introduction of the book)

是或不 (Yes or No)

斯賓塞・約翰遜 (Spencer Johnson) 著
online access from SuperStar Digital Library
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本書是《誰動了我的奶酪？》作者斯賓塞・約翰遜的自傳性作品。作者用通俗生動的語言，以一隻毛毛蟲成長過程講述了自己生命的痛苦與成長過程，告訴廣大讀者成功的真正意義是什麼，怎樣獲得成功。
(摘錄自中國圖書網)

成功是件非常個人的事。它對我們每一個人而言都代表了不同的意義 ……
在美國，成功的定義通常與物質上的財富、名聲和社會地位有關。不過我在這本書裡一直不斷想要傳達的觀念是，並不是你所擁有的東西代表是了你個人的成功，而是你能從你所擁有的一切裡做出的貢獻，才是你真正的成功。
幸福和滿足看起來是與這趟旅程中所收獲的豐富經驗有關，而不是你知道你已經到達的那一刻。你不可能得到了成功之後，就坐下來享用它，把它當是一根巨大的、不會融化的棒棒糖。這也就是為甚麼那些自畫式的誤區最後讓我們感覺空虛，渴望聽到事實的真相。成功不是一個目的地，它是一趟旅程 ……
(摘錄自書中“結語——成功的意義”)

The Research Student's Guide to Success

By Pat Cryer
online access from ProQuest Ebook Central
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Why use this book?

Research should be fascinating and fulfilling, packed with intellectual excitement. If this is to be your experience, you need to appreciate that ways of working which proved effective for taught courses, important as they still are, are no longer enough. New skills and strategies need to be developed. This book introduces them, as collected from students and supervisors across a range of disciplines and from a range of universities, colleges and other institutions of higher education throughout the world.
(Excerpt from Chapter 1 of the book)

溝通人生 ：心理交往學

金盛華，楊志芳，趙凱 著
online access from SuperStar Digital Library
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人生的美好是人情的美好，人生的豐富是人際關係的豐富。人和人之間如何進行溝通？怎樣才能為別人所吸引，所歡迎？用什麼方法有效地化解人際衝突？怎樣才能建立和諧的人際關係？本書對這些問題從心理交往學角度作了回答。
(摘錄自haotushu.com)

所謂心理交往，就是日常生活中所談的人際交往。它包括兩個方面的含義。從動態的角度說，當我們提及心理交往或人際交往時，意指人與人之間的信息溝通和物質的交換 ……
從靜態的角度說，人際交往指人與人之間已經形成起來的關係，亦即通常所說的人際關係。這種關係是通過直接交往所產生的情感的積澱，是人與人之間相對穩定的情感紐帶 ……
(摘錄自本書第一章)