Monday, January 27, 2014

Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees

Doug Lipp 
online access from McGraw-Hill ebook library 
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With a Foreword by Jim Cora, former Chairman of Disneyland International 

"A leadership blueprint, applicable in any organization." -- Captain D. Michael Abrashoff, U.S. Navy (Ret.), and author of It's Your Ship 

"When I first arrived at The Walt Disney Company, I was surprised to find I had to go back to school--at Disney University! There, I learned the fundamentals of guest service that consistently gave Disney a tremendous advantage in the marketplace. Now, anyone can know these secrets of success thanks to Doug Lipp's informative book. No matter what your business, the lessons taught at Disney University will prove invaluable." -- Michael Eisner, Former CEO and Chairman, The Walt Disney Company

When it comes to world-class employees, few organizations rival Disney. Famous for their friendliness, knowledge, passion, and superior customer service, Disney's employees have been fueling the iconic brand's wild success for more than 50 years.

How has Disney succeeded in maintaining such a powerful workforce for so many years? Why are so many corporations and executives drawn to study how Disney continues to exemplify service and leadership standards?

The Disney University, founded by Van France, trains the supporting cast that helps create the world-famous Disney Magic. Now, for the first time, the secrets of this exemplary institution are revealed. In Disney U, Doug Lipp examines how Van perpetuated Walt Disney's timeless company values and leadership lessons, creating a training and development dynasty. It contains never-before-told stories from numerous Disney legends. These pioneers share behind-the-scenes success stories of how they helped bring Walt Disney's dream to life.

Disney U reveals the heart of the Disney culture and describes the company's values and operational philosophies that support the iconic brand. Doug Lipp lays out 13 timeless lessons Disney has used to drive profits and growth worldwide for more than half a century.

To this day, the Disney University continues to turn out some of the most engaged, loyal, and customer-centered employees the business world has ever seen. Using the lessons outlined in Disney U will set your organization on a path of sustained success.

 (Excerpt from

大家來談宮崎駿 = Miyazaki Hayao

游珮芸 編著
online access from iRead eBook
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Monday, January 20, 2014

Ten Types of Innovation: The Discipline of Building Breakthroughs

Larry Keeley, Ryan Pikkel, Brian Quinn, Helen Walters
online access from ProQuest Ebook Central
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Innovation principles to bring about meaningful and sustainable growth in your organization 

Using a list of more than 2,000 successful innovations, including Cirque du Soleil, early IBM mainframes, the Ford Model-T, and many more, the authors applied a proprietary algorithm and determined ten meaningful groupings—the Ten Types of Innovation—that provided insight into innovation. The Ten Types of Innovation explores these insights to diagnose patterns of innovation within industries, to identify innovation opportunities, and to evaluate how firms are performing against competitors. The framework has proven to be one of the most enduring and useful ways to start thinking about transformation.

• Details how you can use these innovation principles to bring about meaningful—and sustainable—growth within your organization
• Author Larry Keeley is a world renowned speaker, innovation consultant, and president and co-founder of Doblin, the innovation practice of Monitor Group; BusinessWeek named Keeley one of seven Innovation Gurus who are changing the field

The Ten Types of Innovation concept has influenced thousands of executives and companies around the world since its discovery in 1998. The Ten Types of Innovation is the first book explaining how to implement it.

(Excerpt from

安妮日記 (The Diary of a Young Girl)

安妮•弗蘭克 (Anne Frank)
online access from Apabi - China digital library 
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Monday, January 13, 2014

Think Like Zuck: The Five Business Secrets of Facebook's Improbably Brilliant CEO Mark Zuckerberg

Ekaterina Walter
online access from McGraw-Hill ebook library
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Make Your Mark in the World with the Five Success Principles of the World-Changing Social Media Site 

If Facebook were a country, it would be the third largest in the world. 
Facebook accounts for one of every seven minutes spent online. 
More than one billion pieces of content are shared on Facebook

There’s no doubt about it. Mark Zuckerberg’s creation has changed the world. Literally. Facebook has singlehandedly revolutionized the way more than one-seventh of the world’s population communicates, engages, and consumes information.

If you run a business or plan to start one, you’re probably asking yourself the same question organizational leaders worldwide are asking: What did Mark Zuckerberg do right? 

At long last, the answer is here. Think Like Zuck examines the five principles behind Facebook’s meteoric rise, presented in actionable lessons anyone can apply—in any organization, in any industry. Written by social business trailblazer Ekaterina Walter, this groundbreaking book reveals the five “P”s of Facebook’s success:
PASSION—Keep your energy and commitment fully charged at all times by pursuing something you believe in
PURPOSE—Don’t just create a great product; drive a meaningful movement
PEOPLE—Build powerful teams that can execute your vision
PRODUCT—Create a product that is innovative, that breaks all the rules, that changes everything
PARTNERSHIPS—Build powerful partnerships with people who fuel imagination and energize execution

Packed with examples of Facebook’s success principles in action—as well as those of Zappos, TOMS, Threadless, Dyson, and other companies—Think Like Zuck gives you the inspiration, knowledge, and insight to make your own mark in the world, to build a business that makes a difference, and to lead your organization to long-term profitability and growth.

(Excerpt from

關於廣告學的100個故事 = 100 Stories of Advertisements

陳勝光 編著
online access from iRead eBook
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廣告大師李奧.貝納所說:「好廣告不只在傳達訊息,它能以信心和希望,穿透大眾心靈。」廣告不僅貫穿於人類經濟生活的各個方面,而且涉及人類的社會生活、道德生活、文化生活,在很大程度上影響著人們的生活觀念和生活方式。 本書適合:
◇ 想激盪腦力,刺激腦細胞升級的人。 
◇ 想獻身廣告,準備敲廣告大門的人。  
◇ 廣告業尖兵,想進補廣告知識的人。 
◇ 唸大眾傳播或廣告等科系,不想只看教科書的人。 
◇ 純粹喜歡廣告、愛廣告,想多了解廣告知識的人。 




Monday, January 6, 2014

Leading at The Edge: Leadership Lessons from the Extraordinary Saga of Shackleton's Antarctic Expedition

Dennis N.T. Perkins, with Margaret P. Holtman and Jillian B. Murphy
online access from ProQuest Ebook Central
online access from Books24x7
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Stranded in the frozen Antarctic sea for nearly two years, Sir Ernest Shackleton and his team of 27 polar explorers endured extreme temperatures, hazardous ice, dwindling food, and complete isolation. Despite these seemingly insurmountable obstacles, the group remained cohesive, congenial, and mercifully alive─a fact that speaks not just to luck but to an unparalleled feat of leadership. Drawing on this amazing story, "Leading at The Edge" demonstrates the importance of a strong leader in times of adversity, uncertainty, and change. The book reveals 10 timeless leadership lessons that show readers how to: instill optimism while staying grounded in reality; have the courage to step up to risks worth taking; consistently reinforce the team message; set a personal example; find something to celebrate and something to laugh about; and, never give up. Part adventure tale, part leadership guide, the second edition features additional lessons, new case studies of the strategies in action, tools to uncover and resolve conflicts, and expanded resources. An updated epilogue compares the leadership styles of the famous polar explorers Shackleton, Amundsen, and Scott. Today's leaders have much to learn from this gripping account of survival against all odds. "Leading at The Edge" will help them bring order to chaos-and achieve success in the face of adversity.

(Excerpt from

中國現代小說史 (A History of Modern Chinese Fiction)

夏志淸 著
online access from SuperStar Digital Library
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《中國現代小說史》是夏志清教授名著A History of Modern Chinese Fiction的中文譯本。在中國現代小說的研究上,本書可謂劃時代的經典之作。夏教授以其融貫中西的學識,論述了中國自五四運動至六十年代初小說的發展;他更超越政治立場及門戶之見,致力於「優美作品之發現和評審」(夏志清語),並深入探求文學的內在道德情操。也是憑著這一股精神,夏教授以過人的識見,對許多現代小說家重新評價;其中最為人所稱道的,便是他「發掘」了不少當時並未受論者注意的作家,如張愛玲和錢鍾書等。 A History of Modern Chinese Fiction的學術地位,歷久不衰,至今仍是有關中國現代小說研究的權威著作。本書之英文版初刊於一九六一年,面世三十多年後,最新之第三版一九九九年 由印第安那大學出版社出版;中文翻譯本自從於一九七九年出版後,隨即成為港台大專院校中文系師生案頭必備的參考書。今由中文大學出版社重新印行之版本,乃在一九七九年友聯版的基礎上,增收王德威教授〈重讀夏志清教授《中國現代小說史》〉一文及劉紹銘教授的新序而成,相信必能滿足各方文學愛好者、研究中國現代小說的專家學者以及師生的需要。